qqzz Privacy Policy

1. Who We Are

qqzz is an online gaming and sports betting platform operated at qqzz.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "qqzz", "we", "us", or "our", it means the qqzz platform and its operating team.

For the purposes of data protection, qqzz acts as the data controller for all personal information collected through the qqzz website and mobile application. This means we are responsible for deciding how and why your personal data is processed.

If you have any questions about how qqzz handles your personal data, you can reach our team at any time via [email protected]. We aim to respond to all privacy-related queries within 48 hours.

2. Data We Collect

qqzz collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make a transaction. Here is a breakdown of what we collect and why:

2.1 Registration Data

When you create a qqzz account, we collect:

• Full name
• Date of birth (to verify you are 18 or older)
• Mobile phone number
• Email address
• Username and password (password is stored in hashed form — we never store plain-text passwords)

2.2 Verification (KYC) Data

When qqzz requires identity verification, we may collect copies of your national ID card, passport, or other government-issued identification documents, as well as proof of address. This data is used solely for identity verification and fraud prevention purposes.

2.3 Transaction Data

Every deposit and withdrawal you make on qqzz generates a transaction record. We collect the amount, date, time, payment method (bKash, Nagad, or Rocket), and the mobile number associated with the transaction. We do not store full payment account credentials — only the information needed to process and record the transaction.

2.4 Gameplay Data

qqzz records your betting and gaming activity, including games played, bet amounts, outcomes, and session duration. This data is used to operate the platform, resolve disputes, detect fraud, and provide responsible gaming tools such as deposit and loss limits.

2.5 Technical & Device Data

When you access qqzz, we automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page you came from before visiting qqzz)

This technical data helps us maintain platform security, detect suspicious login attempts, and improve the overall user experience on qqzz.

3. How We Use Your Data

qqzz uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation & management	Registration data, device data
Identity verification (KYC)	KYC documents, registration data
Processing deposits & withdrawals	Transaction data, registration data
Fraud detection & prevention	Transaction data, device data, gameplay data
Responsible gaming tools	Gameplay data, registration data
Customer support	Registration data, transaction data, gameplay data
Platform improvement & analytics	Technical data, gameplay data (anonymised where possible)
Legal & regulatory compliance	All categories as required by law
Promotional communications (opt-in only)	Registration data (email / phone)

qqzz does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required for fraud prevention or regulatory compliance.

4. Legal Basis for Processing

qqzz processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, transaction data, and gameplay data is necessary to provide the qqzz service you signed up for.
• Legal obligation: qqzz is required by law to verify player identities, maintain transaction records, and report suspicious activity. We process KYC data and transaction records to meet these obligations.
• Legitimate interests: We process technical and device data to maintain platform security, detect fraud, and improve the qqzz experience. These interests do not override your privacy rights.
• Consent: Where we send you promotional communications by email or SMS, we do so only with your explicit consent. You can withdraw consent at any time by contacting support or updating your notification preferences in your account settings.

5. Sharing Your Data

qqzz does not sell your personal data. We share your data only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, qqzz shares necessary transaction data with our payment partners — bKash, Nagad, and Rocket. These providers receive only the data required to complete the transaction and are bound by their own privacy policies and data protection obligations.

5.2 Identity Verification Providers

Where qqzz uses a third-party KYC verification service, your identity documents may be shared with that provider for the purpose of verification only. These providers are contractually prohibited from using your data for any other purpose.

5.3 Legal & Regulatory Authorities

qqzz may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will only disclose the minimum data necessary to comply with a legal obligation and will notify you where legally permitted to do so.

5.4 Business Transfers

In the event that qqzz undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify affected players before any such transfer takes place and ensure the receiving party is bound by equivalent privacy protections.

6. Cookies & Tracking

qqzz uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players use qqzz — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect the functionality of the qqzz platform and you may not be able to log in or place bets.

qqzz does not use third-party advertising cookies or tracking pixels for ad targeting purposes.

7. Data Retention

qqzz retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account plus 5 years after closure, to comply with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of the transaction, as required by financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Gameplay data: Retained for 3 years from the date of the session, then anonymised or deleted.
• Technical and device data: Retained for 12 months, then deleted or anonymised.
• Support communications: Retained for 2 years from the date of the last communication.

When data is no longer required, qqzz securely deletes or anonymises it so it can no longer be linked to you as an individual.

8. Your Rights

As a qqzz player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

The qqzz platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on qqzz, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay.

qqzz uses date-of-birth verification during registration and may request additional age verification documents at any time. Any account found to belong to an underage player will be suspended immediately and any funds held in the account will be returned to the payment source.

10. Third-Party Links

The qqzz platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies and qqzz is not responsible for their content or data practices. We encourage you to read the privacy policy of any third-party site you visit.

qqzz does not endorse or make any representations about third-party websites. Visiting a third-party site from a link on qqzz is entirely at your own risk.

11. Security Measures

qqzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption on all data transmitted between your device and qqzz servers.
• Encryption at rest for all stored personal data and payment records.
• Hashed password storage — your password is never stored in plain text.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing of the qqzz platform.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Automated fraud detection monitoring for suspicious login and transaction activity.

While qqzz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and enable 2FA on your qqzz account.

12. Policy Updates

qqzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Your continued use of the qqzz platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qqzz handles your personal data, please get in touch with our team:

For data deletion or access requests, please email us with the subject line "Privacy Request" and include your registered mobile number so we can locate your account. We will process your request within 30 days.